Support
Downtime Procedures
If standalone transactions are unavailable and you have an active Merrco e-commerce merchant account, you can accept payments via the Virtual Terminal.
Login to the Merrco Online Portal https://login.merrco.ca/ and click on Virtual Terminal.
Try to accept a transaction by placing the terminal in standalone mode:
A920
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Exit gateway Payfacto app by pressing and holding on Welcome shown in the middle of the screen
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Enter password
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Press Exit Application at the bottom of the option list.
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Log into the Payfacto Application
D210
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Exit application by pressing the red Cancel button
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Enter password
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You will be automatically directed to the standalone
Contact Us.
Please contact Merrco Support directly at 1-800-957-0534 and we will be able to assist.
Additional Resources
Ecommerce Guides
Quick Reference Guides
Additional Instructions
Contact Us.
Please contact Merrco Support directly at 1-800-957-0534 and we will be able to assist.