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Support

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Downtime Procedures

If standalone transactions are unavailable and you have an active Merrco e-commerce merchant account, you can accept payments via the Virtual Terminal.

Login to the Merrco Online Portal https://login.merrco.ca/ and click on Virtual Terminal.

Try to accept a transaction by placing the terminal in standalone mode:

A920

  1. Exit gateway Payfacto app by pressing and holding on Welcome shown in the middle of the screen

  2. Enter password

  3. Press Exit Application at the bottom of the option list.

  4.  Log into  the Payfacto Application

PAX A920 Quick Reference Guide

D210

  1. Exit application by pressing the red Cancel button

  2. Enter password

  3. You will be automatically directed to the standalone

PAX D210 Quick Reference Guide

Contact Us.

Please contact Merrco Support directly at 1-800-957-0534 and we will be able to assist.